Frequently Asked Questions
Here are all the questions and answers translated into English:Where are your products made?
Our products are made in Kecskemét, Hungary, in a family environment where we focus on quality and attention to detail.
What technology do you use to make the models?
We use both filament and resin 3D printers to produce our models. Some of the models are designed by us, while others are licensed models.
How long does it take to produce the miniatures?
It usually takes 3-5 days to prepare and print the miniatures before shipping.
What material are the miniatures made of?
Our miniatures are printed using strong, flexible material, ensuring they are less likely to break, even if dropped.
What happens if my item is damaged during shipping?
If your item is damaged, please send us a picture of the package and the damaged product, and we will send you a replacement part free of charge.
What should I do if my package is lost or delayed?
If your package seems to be lost or delayed, please contact us, and we will ensure it is either tracked or reshipped.
What payment methods are available?
We use PayPal and Stripe, the two most widely used payment systems globally, ensuring safe and quick transactions.
Can I place a custom order?
Yes, custom orders are welcome, and we are always happy to hear new ideas for products! If you have a special request, feel free to contact us, and we will gladly work on it.
What are the shipping times?
You can find an estimated shipping time on the checkout page by entering your address. Generally, we ship packages within 2-8 days, depending on the destination.
Have a question
If you have an immediate question, please send us a message or contact us via live chat!
If there’s an issue with your order, let us know as soon as possible so we can resolve the problem!
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